Politique en matière de remboursements et de retours

Politique de Retours et Remboursements

Délai de retour

Vous disposez de 30 jours à compter de la réception de votre commande pour demander un retour ou un remboursement.

Conditions de retour

Pour être éligible à un retour, votre article doit être :

Non porté et non lavé
Dans son état d’origine
Retourné dans son emballage d’origine si possible

Articles non retournables

Les articles personnalisés ou faits sur commande ne peuvent pas être retournés, sauf en cas de défaut de fabrication ou d’erreur de notre part.

Comment effectuer un retour

Contactez-nous à contact@inocaz.fr avec votre numéro de commande
Expliquez la raison de votre retour
Attendez notre confirmation et nos instructions
Renvoyez l’article à l’adresse que nous vous fournirons

Frais de retour

Les frais de retour sont à la charge du client, sauf en cas de défaut de fabrication ou d’erreur de notre part.

Remboursements

Une fois votre retour reçu et inspecté, nous traiterons votre remboursement dans un délai de 5 à 10 jours ouvrables. Le remboursement sera effectué sur le mode de paiement original.

Échanges

Si vous souhaitez échanger un article contre une taille différente, contactez-nous à contact@inocaz.fr. Les frais d’expédition pour le nouvel article seront à votre charge.

Articles défectueux

Si vous recevez un article défectueux ou endommagé :

Contactez-nous immédiatement à contact@inocaz.fr
Fournissez des photos du défaut
Nous vous enverrons un remplacement gratuit ou procéderons à un remboursement complet

Délais de traitement

Veuillez noter que nos produits sont imprimés à la demande. Les retours peuvent prendre quelques jours supplémentaires à être traités.

Questions

Pour toute question concernant les retours et remboursements, contactez-nous à contact@inocaz.fr.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.